The Big Data Blog

Client Profile Clinic Type: Optometry Group Practice Location: New York Metropolitan Area Patient Base: 8,000 active patients Challenge: Low recall response rate and missed annual eye exams due to manual reminder processes. Challenge The clinic struggled to re-engage patients for annual exams. Staff used traditional recall methods — sending emails, postcards, and occasional phone calls — but response rates were below 15%. Many patients ignored emails or didn’t answer unknown

Client Profile Clinic Type: Community Optometry Practice Location: Southern California Patient Base: 60% English-speaking, 40% Spanish-speaking Challenge: Missed opportunities due to language barriers and patient hesitation in scheduling over the phone. Challenge The clinic served a diverse community, with a large percentage of patients more comfortable speaking Spanish. However, most of the staff were English-speaking, leading to frequent miscommunications and dropped calls.

Smart Vision Health enters a Business Associate Agreement (BAA) with OpenAI , it brings major trust and compliance benefits for our...

Q4 (October–December) is typically the highest revenue quarter for optometry offices across the U.S. because of end-of-year insurance...

Around 90% of patients prefer using phones (calls or text) to communicate with their doctors for a few key reasons: 1. Convenience and...

Careline AI is redefining how healthcare providers communicate with patients. Built by Smart Vision Health, Careline is the world’s most...

Client Profile Clinic Type: Multi-location Optometry Practice Location: Metro Area, U.S. Size: 4 offices, 12 staff Challenge: High...

Efficient scheduling in healthcare is crucial for delivering timely patient care and optimizing resource use. Traditional scheduling...