5 Ways to Eliminate Missed Calls in Your Eye Care Practice

Turn lost calls into booked patients — without adding to your front desk’s workload.

1️⃣ Extend Coverage Beyond Office Hours

Patients often call during lunch breaks, evenings, or weekends. If no one answers, they move on — or worse, never reschedule.

✅ Solution: Add an after-hours voice assistant that can book appointments 24/7, even when your team is off the clock.

2️⃣ Reduce Voicemail Dependency

Most patients don’t leave voicemails. Even if they do, your staff has to retrieve, return the call, and play phone tag.

✅ Solution: Use an AI voice assistant to answer and schedule live, removing the voicemail bottleneck entirely.

3️⃣ Handle Peak Times Automatically

Mornings and Mondays often flood your front desk with calls. A busy signal or long hold time = a missed opportunity.

✅ Solution: Voice AI acts as a second receptionist — it answers overflow calls in real-time, so no call is left hanging.

4️⃣ Pre-screen and Route Smarter

Not every call needs staff. Some are routine (e.g., "What’s your address?"), others just want to book or confirm.

✅ Solution: Let Voice AI triage and route calls — it can answer common questions, and only escalate when necessary.

5️⃣ Make Booking Instant — Not Dependent on Human Response

When booking requires back-and-forth, delays, or callbacks, you risk losing patients.

✅ Solution: With Voice AI, patients can instantly book into your schedule via a natural conversation — even while you’re with another patient.

💡 Bonus: Use Smart Vision Health Voice AI

Built specifically for optometry and ophthalmology practices, our Voice AI is:

• 📅 Integrated with your calendar

• ☎️ Works with your current phone line

• 💸 Pay-as-you-go: just $1.99 per appointment

• 🔒 HIPAA-compliant and contract-free