Estimated ROI of Voice AI for an Optometry Practice

Practice Assumptions

• 1 OD + 2 techs + optical staff

• Avg patient volume: 200 visits/month

• Avg revenue per visit: $350(exam + eyewear or contacts)

• Baseline no-show and last-minute cancellation rate: 20%

• Voice AI used for:✅ Appointment confirmation & rescheduling✅ No-show recovery✅ Annual exam recall/reactivation✅ Optical pickup reminders✅ Front desk workload reduction

ROI Breakdown by Impact Area

1. Reducing No-Shows (20% → 10%)

• 20 saved appointments/month

• 20 × $350 = $7,000/month = $84,000/year

2. Annual Eye Exam Reactivation

• Re-engage 10 lapsed patients/month (via automated voice calls)

• 10 × $350 = $3,500/month = $42,000/year

3. Staff Time Savings

• Save 2–3 hours/day in outbound calling

• 60–90 hours/month × $25/hr = $1,500–$2,250/month

• Est. $20,000/year saved

Total Estimated Annual ROI

ROI Source	Annual Value
Reduced No-Shows	$84,000
Reactivated Exams	$42,000
Staff Time Saved	$20,000
Total ROI	$146,000/year

Cost of Voice AI

• Voice AI : $450/month

• Annual cost: $5,400

Estimated ROI

Return: ~$146,000/year Investment: ~$5,400/year➡️ ROI = ~2,700% or ~27x return on spend