Recovering $240K a Year from Missed Calls

Client Profile

• Clinic Type: Multi-location Optometry Practice

• Location: Metro Area, U.S.

• Size: 4 offices, 12 staff

• Challenge: High call volume, frequent missed appointments, and patient drop-off during peak hours.

Challenge

Before implementing Careline AI, the clinic averaged 15 missed calls per day — mostly from patients calling to book appointments, check insurance coverage, or reorder contact lenses.With front-desk staff managing both in-person patients and incoming calls, many calls went unanswered, especially during lunch hours or busy mornings.Each missed call represented potential lost revenue and a poor patient experience.

“We knew every missed call was probably a missed exam or eyewear sale, but we just couldn’t keep up,” said the Clinic Manager.

Solution

The clinic deployed Careline AI Voice Assistant to automatically:

• Answer every incoming call 24/7

• Capture intent (“I’d like to book an exam”)

• Sync appointments directly with the practice calendar

• Provide personalized information (insurance, pricing, directions, hours)

• Notify staff of any urgent messages

Results

Within the first month:

• 15 previously missed calls/day converted into booked appointments

• $20,000+ in monthly revenue recovered (avg. $135/exam + eyewear upsells)

• Annualized ROI: $240,000/year in recovered revenue

• Patient satisfaction scores improved by 32%, thanks to faster response times

• Staff reported 25% less call-handling stress

• “It felt like we hired a full-time receptionist who never takes a break — except it’s AI,” the practice owner noted.

Key Takeaway

Careline AI enabled the clinic to:

• Recover revenue automatically

• Improve patient experience

• Reduce staff burden

• Scale across multiple locations with no extra headcount

Every missed call is now a booked appointment.