Revolutionizing Voicemail with Careline AI

In healthcare — and especially in optometry/dental recall campaigns — a large share of outbound recall calls end up in voicemail. Based on industry benchmarks (healthcare call centers, dental/vision practices, and outbound patient engagement platforms):

Typical Recall → Voicemail Rates

• 40–60% of outbound recall calls go directly to voicemail.

• Rates can be even higher (60–70%) if:

  • Calls are placed during business hours (patients at work).

  • Mobile numbers are the primary contact.

• Lower (30–40%) if:

  • Calls are well-timed (evenings/weekends).

  • Multi-channel recall (text/email before call) warms the patient.

Why This Matters

• If half of recall attempts land in voicemail, the quality of voicemail delivery (generic vs. personalized) directly impacts success.

• Generic voicemail → ~2–5% call-backs.

• Personalized voicemail (reason + incentive) → 15–25% call-backs.

This is why Careline AI’s personalized voicemail capability is a game changer: instead of being wasted, those 40–60% voicemail drops become a productive recall channel.

Revolutionizing Voicemail with Careline AI

Traditional Voicemail:

• Generic reminder: “This is Dr. Smith’s office calling, please call us back.”

• No context → patient often ignores it.

Careline AI Personalized Voicemail:

• Leaves a tailored message for each patient, based on their record.

• Speaks in their preferred language.

• Includes specific recall reason (missed appointment, benefits expiring, new glasses ready).

• Sounds natural, empathetic, not robotic.

Example Personalized Voicemail Scripts

• Norma (last exam 24 months ago):“Hello Norma, this is Careline calling from ClearView Eyecare. It looks like it’s been two years since your last exam. We’d love to help you schedule your annual visit to keep your eyes healthy.”

• Walter (benefits expiring):“Hi Walter, Careline here from ClearView Eyecare. I wanted to remind you that you still have $300 in vision benefits expiring soon. Let’s make sure you can use them before they’re gone.”