Top 25 questions patients typically ask optometry offices
- Yaopeng Zhou
- Sep 22, 2025
- 1 min read
Appointments & Scheduling
“Can I book an appointment?”
“Do you have anything available this week/evening/weekend?”
“How long will the eye exam take?”
“Can I reschedule or cancel my appointment?”
“Do you accept walk-ins?”
Insurance & Payments
“Do you take my insurance?”
“How much will the eye exam cost without insurance?”
“What’s covered under my vision plan?”
“Do I have any benefits left this year?”
“Do you offer payment plans or discounts?”
Prescriptions & Glasses
“Can I get a copy of my prescription?”
“Is my prescription still valid?”
“Are my new glasses or contacts ready yet?”
“Can I order contact lens refills over the phone?”
“Do you sell frames/lenses in your office?”
Eye Health & Medical Concerns
“I’m seeing blurry/double vision — should I come in right away?”
“Do you check for glaucoma or cataracts?”
“Do you treat red eyes, infections, or pink eye?”
“Do you see children?”
“Do I need dilation for my exam?”
Logistics & Office Info
“What are your office hours?”
“Where are you located?”
“Do you have parking?”
“Do you speak Spanish/Chinese/etc.?”
“Who will be my doctor?”
Why This Matters for Voice AI
Careline AI can confidently answer these 25 common questions. It solves 80–90% of inbound call volume for most optometry clinics.That frees staff to handle only the rare, complex cases — and eliminates missed calls.
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